Frequently Asked Questions
About Us
What should I do if I don’t want you to send me any marketing material?
Alterations
Is it possible to make any amendments to the policy after the insurance has started?
How can I add extra days to my policy?
Cancellation
How do I cancel my insurance policy?
Card Payments
How can I pay for the insurance policy?
Claims
What should I do if I am involved in an accident?
Who do I call if I need to make a claim on my excess protection insurance policy?
Who do I contact if I need to make a claim on my excess reduction insurance policy?
Complaints
What steps do I need to take if I wish to complain?
Document Delivery
Will I receive any paperwork through the post?
Driving Licences
Can you provide insurance cover for residents from outside the UK?
Do you insure drivers with a Commonwealth driving licence?
How long do I need to have held a licence to get insurance cover?
Foreign Use
Can I buy motor insurance to export a vehicle outside of the UK?
Impounded Vehicles
Can I purchase insurance to retrieve an impounded vehicle?
Insurance Cover
Can I insure a car that doesn't belong to me?
Can I insure a vehicle with only a chassis number?
MID (Motor Insurer's Database)
When will my vehicle appear on the MID listing?
Vehicle Usage
What can I use my vehicle for?
Vehicles
Can I get a price if I don't know the registration number?
Do you insure left-hand drive vehicles?
Do you insure Campervans, Caravanettes or Motorhomes?
Do you insure modified vehicles?