Frequently Asked Questions

About Us

What are your opening hours?

What should I do if I don’t want you to send me any marketing material?

Alterations

Is it possible to make any amendments to the policy after the insurance has started?

How can I add extra days to my policy?

Cancellation

How do I cancel my insurance policy?

Card Payments

How can I pay for the insurance policy?

Claims

What should I do if I am involved in an accident?

Who do I call if I need to make a claim on my excess protection insurance policy?

Who do I contact if I need to make a claim on my excess reduction insurance policy?

Complaints

What steps do I need to take if I wish to complain?

Document Delivery

Will I receive any paperwork through the post?

Driving Licences

Can you provide insurance cover for residents from outside the UK?

Do you insure drivers with a Commonwealth driving licence?

How long do I need to have held a licence to get insurance cover?

Foreign Use

Can I buy motor insurance to export a vehicle outside of the UK?

Impounded Vehicles

Can I purchase insurance to retrieve an impounded vehicle?

Insurance Cover

Can I insure a car that doesn't belong to me?

Can I insure a vehicle with only a chassis number?

MID (Motor Insurer's Database)

When will my vehicle appear on the MID listing?

Vehicle Usage

What can I use my vehicle for?

Vehicles

Can I get a price if I don't know the registration number?

Do you insure left-hand drive vehicles?

Do you insure Campervans, Caravanettes or Motorhomes?

Do you insure horse boxes?

Do you insure mini-buses?

Do you insure lorries?

Do you insure modified vehicles?

Website Helpdesk

Can I get a quote if my postcode is not recognised?

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